Hello Dear, Greetings.
This is Chandra from Nixsol Inc.,
We have an Urgent Requirement on IT Services Support Analyst
Role Title: Technical Support 2
Work Title: IT Services Support Analyst
Location : Richmond, Virginia
Years of Experience: 4-7 years of experience in the field or in a related area.
**local candidates strongly preferred
***personal interview required, no exception
Job Description:
Familiar with standard concepts, practices, and procedures within the IT customer service arena with emphasis on Desktop Support and Microsoft Outlook. Relies on limited experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.
Assists in monitoring and providing assistance on the use and interface of IT inventory systems, subsystems, and software applications. May be responsible for accessing data from IT inventory systems and transferring data for Agnecy use. Knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures. Skill in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems.
Ability to operate information technology systems and to communicate effectively, and to train customers. Prepares briefings and reports.
Specific Job Responsibilities:
Assisting DMASers with mailbox clean-up/organization effort.
Assisting DMASers with desktop profile organization pre and post IT transformation.
Assisting IT Services and DMAS OCS with Agency tasks as asked by the VITA/NG IT Partnership.
Validating the desktop computing footprint prior to the MDS workstation cut-over from the DMAS legacy domain to the COV Commonwealth domain.
Responding to IT customer service events.
IT Desktop Support Expereince including direct contact with the customer. Required 4 Years
IT Support Expereince with a strong understanding of Microsoft Outlook and email archiving methods Required 4 Years
IT Hardware and Software Inventory expereince Highly desired 2 Years
Active Directory layout and organization Nice to have 2 Years
Domain Migration Expereince Nice to have 2 Years
Must have excellent communication and customer service/support skills
**Skill matrix**
Required Skills Years of Experience Last Used
IT Desktop Support Expereince including direct contact with the customer.__________________
IT Support Expereince with a strong understanding of Microsoft Outlook and email archiving methods _________________
IT Hardware and Software Inventory expereince _________________________
Active Directory layout and organization _______________________
Domain Migration Expereince ___________________________
Give me the details listed below:
Full Name:
Availability to start-----:
Availability for interview:
Visa Status (US Citizen, GC Holder, H1b or TN holder):
Contact Number:
E-mail Address:
Re-location:
Current Location (Place & State):
Last 4 SSN:
(Date of Birth) Date & Month:
2 Professional References (Name/ Project Name/ Title/Email ID/ Contact number):
Regards,
Chandra K.
Nixsol Inc.,
53 Knightsbridge Road
Suite # 216
Piscataway, NJ 08854.
(:(732)-832-7933
6:(732)-909-2424
*:chandra@nixsol.com
Gtalk & IM: AccMgrInUSA
Open Jobs : Nixsol Jobs Blog
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