Hello Dear, Greetings.
This is Chandra from Nixsol Inc.,
We have an Urgent Requirement on Help Desk Analyst
Job Title :Help Desk Analyst
Location : Columbus, Ohio
Duration : LONG TERM
The Help Desk Analyst provides Helpdesk Level 2 Support by performing the skills listed below. This is a new request for a Help Desk staff member serving as a level 1 support contact for all end users.
This is a new request for a Help Desk staff member serving as a level 1 support contact for all end users. While under limited supervision and in collaboration with other technical staff, this position will support the agency with efforts related to the Help Desk by logging all incident tickets to the appropriate queue and managing the ticket lifecycle. The successful candidate will assume this role to allow more experienced technicians to focus on advanced troubleshooting of problems and projects.
The Help Desk Analyst provides Helpdesk Level 2 Support by performing the skills listed below.
HDA1
Years of Relevant Experience:
1 to 3 years field experience
Preferred Education:
2 year associates degree or equivalent technical study.
Role Description:
•Provides technical assistance, support, and advice to end users for hardware, software, and systems.
•Provides hands-on technical assistance to business and technical users.
•Investigates and resolves computer software and hardware problems of users.
•Serves as a contact for level 1 support.
•Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.
•Determines whether problem is caused by hardware, software, or system.
•Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
•Talks with technical and non-technical co-workers to research problem and find solution.
•Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
•Experienced with a variety of call-tracking software and systems.
•Reads trade magazines and engages in independent study to maintain current industry knowledge.
•Follow quality standards, and displays strong customer service skills.
•Ability to work in a team environment. Help Desk Analyst 1
•Complete assigned tasks.
•Strong communication skills; both written and spoken.
Meets all role descriptions for the job tile of Help Desk Analyst (HDA1) as defined by the MSP.
Additional Minimum and preferred skills and experience:
The successful candidate for this engagement must have the following MINIMUM skills, abilities and experience. Any candidate who does not meet or exceed ALL the minimum qualifications listed below will not be considered for the engagement.
• Minimum of 3 years IT experience
• Minimum of 3 years’ experience using Microsoft Operating Systems (Windows 7) and Microsoft Office products (Word, Excel, Power Point and SharePoint)
• Receive telephone calls and e-mails from users having problems using computer software and hardware; ascertain the nature of a problem and log the incident into the tracking system
• Makes appropriate use of reference publications and diagnostic aids in resolving technical problems
• Communicate accurate and useful status updates to co-workers and management
• Manage and report time spent on all work activities; follow quality standards while completing assigned tasks
Preferred skills and experiences:
• Experience with Service Desk Plus software
• CompTia’s A+ certification
• Associate’s Degree in Information Technology, CIS, MIS or related field of study
• Basic understanding of the Software Development Life Cycle (SDLC), IT systems (including telecommunications) processes, methodologies and their direct implementation to projects
• Strong communication skills; both written and spoken
Experience
IT experience Required 3 Years
Microsoft Operating Systems (Windows 7) and Microsoft Office products (Word, Excel, Power Point and SharePoint) Required 3 Years
Experience with telephone calls ,e-mails from users, ascertain the nature of a problem, logging issue Required
Use of reference publications and diagnostic aids in resolving technical problems Required
Communicate accurate and useful status updates to co-workers and management Required
Manage and report time spent on all work activities; follow quality standards while completing assigned tasks Required
Experience with Service Desk Plus software Highly desired
CompTia’s A+ certification Highly desired
Associate’s Degree in Information Technology, CIS, MIS or related field of study Highly desired
Understanding of the Software Development Life Cycle (SDLC), IT systems (including telecommunications) processes, methodologies Highly desired
Strong communication skills; both written and spoken Highly desired
Meets all role descriptions for the job tile of Help Desk Analyst (HDA1) as defined by the MSP. Required
**Skill matrix**
Required Skills Years of Experience Last Used
IT experience Required ______________
Microsoft Operating Systems (Windows 7) and Microsoft Office products (Word, Excel, Power Point and SharePoint) _______________
Experience with telephone calls ,e-mails from users, ascertain the nature of a problem, logging issue _________________
Use of reference publications and diagnostic aids in resolving technical problems __________________
Communicate accurate and useful status updates to co-workers and management ___________________
Manage and report time spent on all work activities; follow quality standards while completing assigned tasks ________________
Experience with Service Desk Plus software _______________
CompTia’s A+ certification ________________
Associate’s Degree in Information Technology, CIS, MIS or related field of study _________________
Understanding of the Software Development Life Cycle (SDLC), IT systems (including telecommunications) processes, methodologies _____________
Strong communication skills; both written and spoken ______________
Meets all role descriptions for the job tile of Help Desk Analyst (HDA1) as defined by the MSP. _____________
Give me the details listed below:
Full Name:
Availability to start-----:
Availability for interview:
Visa Status (US Citizen, GC Holder, H1b or TN holder):
Contact Number:
E-mail Address:
Re-location:
Current Location (Place & State):
Last 4 SSN:
(Date of Birth) Date & Month:
2 Professional References (Name/ Project Name/ Title/Email ID/ Contact number
Regards,
Chandra
Nixsol Inc.| 53 Knightsbridge Road Suite # 216 | Piscataway, NJ 08854. | Open Jobs : Nixsol Jobs Blog
Office: (732)-832-7933 | Fax: (732)-909-2424 | Email: chandra@nixsol.com | Gtalk :AccMgrInUSA | www.nixsol.com
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